Return & Refund Policy
At The Shepherd’s Compass, we are committed to providing high-quality educational courses and resources. A non-refundable down payment is required to secure enrollment in all courses. Students have up to seven (7) calendar days from the date of enrollment to withdraw from a course and request a refund of payments made, excluding the initial down payment unless otherwise stated. After the 7-day withdrawal period, refunds are no longer issued in full. Any course fees paid for courses not attended or completed will be subject to a 35% administrative and processing fee, and the remaining balance may be issued as a partial refund or credit at our discretion.
For physical products such as books, returns are accepted within 7 days of delivery provided the item is unused and in its original condition. Customers are responsible for return shipping costs unless the item arrives damaged or incorrect. Digital products, downloadable materials, and accessed course content are non-refundable once delivered or accessed. By purchasing our courses or products, you agree to the terms outlined in this policy.